Privacy Policy

1. Overview

HighLevel Inc. ("HighLevel," "MoltClaw," "we," "us," and "our") operates the MoltClaw platform, an AI agent platform built on HighLevel's infrastructure (the "Platform"). This Privacy Policy describes how we collect, use, disclose, and otherwise process your Personal Information when you visit our website at gomoltclaw.ai, use the MoltClaw Platform, communicate with us, or when we otherwise process your Personal Information.

MoltClaw leverages artificial intelligence and machine learning technologies that are inherently experimental and rapidly evolving. By using the Platform, you acknowledge that the nature of AI technology means absolute guarantees regarding data privacy, security, or confidentiality cannot be made. We implement reasonable safeguards, but no AI system or internet-based service can guarantee complete protection of information.

Please read this Privacy Policy carefully. If you do not agree with our practices, do not use the Platform. By accessing or using the Platform, you acknowledge and consent to this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

When you create an account, subscribe to services, contact us, or otherwise interact with the Platform, we may collect:

• Name, email address, phone number, and other contact information
• Account credentials and login information
• Billing and payment information
• Business information, including company name and role
• Communications you send to us, including support requests
• Any other information you choose to provide

2.2 Information Collected Automatically

When you access or use the Platform, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system, device identifiers)
• Usage data (pages visited, features used, time spent, click patterns)
• Log data (access times, error logs, referring URLs)
• Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• HighLevel's platform and ecosystem partners
• Authentication providers (if you sign in through a third-party service)
• Marketing and analytics partners
• Publicly available sources

2.4 AI-Processed Information

When you use AI features of the Platform, the following information may be processed:

• Text prompts, instructions, and inputs you provide to AI agents
• Data from connected HighLevel accounts that AI agents access on your behalf
• AI-generated outputs and responses
• Interaction patterns with AI features

3. How We Use Your Information

We use the information we collect for the following purposes:

• Platform Operation: To provide, maintain, and improve the Platform, including AI agent functionality, HighLevel integrations, and related services
• Account Management: To create and manage your account, authenticate your identity, and process transactions
• AI Services: To power AI agent interactions, process natural language commands, execute actions on connected platforms, and improve AI model performance
• Communication: To send service-related notices, respond to inquiries, provide customer support, and send marketing communications (with your consent where required)
• Security: To detect, prevent, and address fraud, abuse, security incidents, and technical issues
• Analytics: To understand how the Platform is used, identify trends, and measure the effectiveness of features
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests
• Product Development: To develop new features, products, and services

4. How We Share Your Information

We may share your Personal Information with the following categories of recipients:

• HighLevel Inc.: MoltClaw is built on HighLevel's infrastructure. Your information may be shared with HighLevel for platform operation, account management, and service delivery in accordance with HighLevel's Privacy Policy
• AI Model Providers: Third-party AI/ML providers that process data to deliver AI agent functionality. These providers are contractually bound to use data only for service delivery
• Service Providers: Vendors and service providers who perform services on our behalf, including hosting, analytics, payment processing, and customer support
• Business Partners: Partners in the HighLevel ecosystem for purposes of joint services, marketing, or platform integrations
• Legal Obligations: When required by law, regulation, legal process, or governmental request, or to protect our rights, privacy, safety, or property
• Business Transfers: In connection with any merger, acquisition, sale of assets, financing, or transfer of all or a portion of our business
• With Your Consent: When you direct us to share information or provide consent

We do not sell your Personal Information for monetary consideration. We do not share your phone number or opt-in consent with third parties for their own marketing purposes without your express written consent.

5. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. When determining retention periods, we consider the nature of the data, the purposes for processing, legal requirements, and our legitimate business needs.

Upon account termination, we may retain certain information as required by law or for legitimate business purposes. We may also retain anonymized or aggregated data that can no longer be associated with you.

6. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security assessments.

7. Cookies and Tracking Technologies

We use cookies, pixel tags, and similar technologies to collect information about your interactions with the Platform. These technologies help us:

• Operate and improve the Platform
• Remember your preferences and settings
• Analyze usage patterns
• Deliver relevant content and advertising

You can manage cookie preferences through your browser settings. Disabling cookies may affect Platform functionality.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your Personal Information:

• Access: Request access to the Personal Information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your Personal Information, subject to legal and contractual limitations
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your data for certain purposes
• Withdraw Consent: Where processing is based on consent, withdraw that consent at any time
• Opt-Out of Sale/Sharing: Where applicable, opt out of the sale or sharing of your Personal Information

To exercise these rights, contact us using the information in Section 13. We will respond to requests in accordance with applicable law. We may need to verify your identity before processing your request.

9. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, you have rights under the GDPR, UK GDPR, or Swiss nFADP, including the rights described in Section 8. Our legal bases for processing include: performance of a contract, legitimate interests, consent, and legal obligation.

HighLevel Inc. is the Data Controller. For international data transfers from the EEA/UK/Switzerland, we rely on appropriate safeguards including the EU-U.S. Data Privacy Framework and Standard Contractual Clauses.

You have the right to lodge a complaint with your local data protection authority.

10. U.S. State Privacy Rights

Residents of California, Colorado, Connecticut, Virginia, and other states with comprehensive privacy laws may have additional rights, including:

• Right to know what Personal Information is collected, used, and shared
• Right to delete Personal Information
• Right to opt-out of the sale or sharing of Personal Information
• Right to non-discrimination for exercising privacy rights
• Right to correct inaccurate Personal Information

We do not sell your Personal Information for money. To the extent that any data sharing for advertising purposes constitutes a "sale" or "share" under applicable state laws, you may exercise your opt-out rights by contacting us.

11. Children's Privacy

The Platform is not intended for children under 16 years of age. We do not knowingly collect Personal Information from children under 16. If we learn that we have collected information from a child under 16, we will take steps to delete it promptly. If you believe a child has provided us with Personal Information, please contact us.

12. Third-Party Links and Services

The Platform may contain links to third-party websites, services, or integrations. This Privacy Policy does not apply to third-party services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access through the Platform.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of the Platform after changes are posted constitutes acceptance of the revised policy.

14. Contact Us

For questions about this Privacy Policy, to exercise your privacy rights, or for any privacy-related concerns, contact us at: