Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and HighLevel Inc. ("HighLevel," "MoltClaw," "we," "us," or "our") governing your access to and use of the MoltClaw platform, including all associated websites, APIs, AI agents, services, and features (collectively, the "Platform").

By creating an account, accessing, or using the Platform in any way, you represent that:

1. You have read, understand, and agree to be bound by these Terms
2. You are at least 18 years old and have the legal capacity to enter into a binding contract
3. If acting on behalf of a business entity, you have the authority to bind that entity to these Terms
4. You understand that the Platform uses frontier AI technology that is inherently experimental, unpredictable, and may produce errors, inaccuracies, or unintended results

If you do not agree to these Terms, do not use the Platform.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and HighLevel regarding the Platform. HighLevel reserves the right to modify these Terms at any time. Continued use after modifications constitutes acceptance.

2. Nature of the Platform — Frontier AI Technology

1. No Guarantee of Accuracy. AI agents may produce outputs that are inaccurate, incomplete, misleading, inappropriate, or factually wrong. AI-generated content does not constitute professional, legal, financial, medical, or any other form of advice. You must independently verify all AI outputs before relying on them or taking action based on them.
2. No Guarantee of Safety. AI systems may behave in unexpected ways. While we implement safety measures including read/write separation and confirmation flows, no safety system is foolproof. AI agents may misinterpret instructions, execute unintended actions, or produce harmful outputs. You are solely responsible for supervising and reviewing all AI agent activity.
3. No Guarantee of Security. The Platform transmits data over the internet and processes data through third-party AI model providers. Despite reasonable security measures, no internet-based service or AI system can guarantee absolute data security. Data breaches, unauthorized access, and other security incidents may occur. You use the Platform at your own risk.
4. No Guarantee of Privacy. Information you provide to or through AI features may be processed by third-party AI model providers. The internal workings of AI models are not fully transparent. We cannot guarantee how information is processed, stored, or retained within AI model architectures. Do not input information into the Platform that you are not willing to risk being disclosed.
5. No Guarantee of Stability or Availability. The Platform is provided on an "as is" and "as available" basis. AI technology is rapidly evolving. Features may change, degrade, or be discontinued without notice. Service interruptions, downtime, and errors should be expected. We do not guarantee uptime, performance, or the continued availability of any feature.
6. Evolving Technology. AI capabilities, behaviors, and limitations change over time as models are updated. The Platform's behavior today may differ from its behavior tomorrow. You accept this inherent variability.

3. Account Registration and Security

To use the Platform, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Immediately notifying us of any unauthorized access
• Implementing recommended security measures, including two-factor authentication

We reserve the right to suspend or terminate any account at any time, for any reason, in our sole discretion, with or without notice.

4. Use of the Platform

4.1 Permitted Use

The Platform is intended for lawful business use. You may use the Platform to build, deploy, and manage AI agents that interact with HighLevel's CRM and business tools on behalf of you and your clients.

4.2 Your Responsibilities

You are solely and exclusively responsible for:

• All AI agent configurations, prompts, instructions, and behaviors you create or deploy
• Reviewing, verifying, and approving all AI-generated outputs and actions before they affect your business or your clients' businesses
• Compliance with all applicable laws and regulations, including but not limited to data protection laws (GDPR, CCPA), telecommunications laws (TCPA, CAN-SPAM, CASL), and industry-specific regulations (HIPAA, PCI DSS)
• Obtaining all necessary consents from your clients and their end users
• Implementing your own terms of service and privacy policy governing relationships with your clients
• All consequences of actions taken by AI agents operating under your account, whether intended or unintended
• Any data, content, or information you input into the Platform
• All tax obligations, calculations, collection, reporting, and remittance related to your use of the Platform

4.3 Prohibited Uses

You may not use the Platform to:

• Violate any applicable law, regulation, or third-party rights
• Generate or distribute illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable content
• Engage in fraud, phishing, spam, or other deceptive practices
• Create AI agents that impersonate humans without disclosure
• Process Protected Health Information (PHI) without appropriate safeguards and agreements
• Generate content that exploits or harms children
• Discriminate against any individual or group
• Generate individualized professional advice (medical, legal, financial, tax) without appropriate disclaimers and licensed professional oversight
• Reverse engineer, decompile, or attempt to discover the source code of the Platform
• Interfere with or disrupt the Platform's operation, security, or performance
• Use automated systems to overload the Platform
• Engage in any activity that could damage HighLevel's reputation or business
• Use the Platform in any jurisdiction that prohibits or restricts AI usage
• Use the Platform for military, weapons, surveillance, or law enforcement decision-making purposes
• Use the Platform for automated decision-making that produces legal or similarly significant effects on individuals without human oversight

5. HighLevel Platform Integration

MoltClaw integrates with HighLevel's CRM and business platform. By using MoltClaw:

• You authorize MoltClaw AI agents to access and interact with your HighLevel account data as directed by your configurations
• You acknowledge that AI agent actions on HighLevel (creating contacts, sending messages, modifying records, processing payments, etc.) may be irreversible
• You are solely responsible for all actions AI agents take on your HighLevel account and your clients' sub-accounts
• You agree to comply with HighLevel's Terms of Service in addition to these Terms

HighLevel is a separate platform provider. MoltClaw is not responsible for HighLevel's platform availability, functionality, or any changes HighLevel makes to its APIs or services.

6. Third-Party Services and AI Providers

The Platform relies on third-party services including, but not limited to, AI model providers (such as OpenAI, Anthropic, and others), cloud infrastructure providers, and HighLevel's platform.

You acknowledge that:

• Third-party services are governed by their own terms and privacy policies
• We have no control over and accept no responsibility for the availability, accuracy, or performance of third-party services
• Third-party AI providers may change their models, capabilities, terms, or pricing at any time, which may impact Platform functionality
• Data you input into the Platform may be processed by third-party AI providers subject to their own data handling practices
• Outages or disruptions of third-party services may render the Platform partially or fully unavailable

7. Fees, Payment, and Billing

Use of the Platform may be subject to fees as described on our website or as otherwise communicated to you. All fees are non-refundable unless otherwise stated. You agree to:

• Provide accurate and complete billing information
• Pay all fees when due
• Accept that subscription fees automatically renew unless cancelled
• Bear responsibility for all taxes applicable to your use of the Platform

We reserve the right to change pricing at any time. We will provide reasonable notice of material pricing changes. Continued use after a pricing change constitutes acceptance.

Failure to pay fees may result in suspension or termination of your account without liability to us.

8. Intellectual Property

8.1 Platform Ownership

The Platform, including all software, algorithms, designs, text, graphics, and other content (excluding User Content), is owned by HighLevel Inc. and is protected by copyright, trademark, patent, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform in accordance with these Terms.

8.2 User Content

You retain ownership of content you create and input into the Platform ("User Content"). By using the Platform, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and process your User Content solely for the purpose of providing and improving the Platform.

8.3 AI-Generated Content

Content generated by AI agents through the Platform ("AI Output") may not be protectable under intellectual property laws. You use AI Output at your own risk. We make no representations regarding the ownership, originality, accuracy, or non-infringement of AI Output. You are solely responsible for ensuring that your use of AI Output does not infringe on third-party rights.

8.4 Feedback

Any feedback, suggestions, or ideas you provide regarding the Platform are provided voluntarily and non-confidentially. You grant us a perpetual, irrevocable, royalty-free license to use such feedback without restriction or compensation.

9. Disclaimers

10. Limitation of Liability

11. Indemnification

You agree to defend, indemnify, and hold harmless HighLevel Inc., its affiliates, officers, directors, employees, agents, partners, and licensors from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

• Your use of or inability to use the Platform
• Actions taken by AI agents operating under your account, whether intended or unintended
• Your violation of these Terms or any applicable law or regulation
• Your violation of any third-party rights, including intellectual property, privacy, or contractual rights
• Your User Content or any data you input into the Platform
• Your relationships with your clients and their end users
• Any claims by your clients, their end users, or other third parties arising from AI agent activity on your account
• Your failure to obtain necessary consents or comply with data protection obligations
• Any tax-related obligations or disputes
• Any communications sent using the Platform

12. Dispute Resolution — Binding Arbitration and Class Action Waiver

The laws of the State of Texas govern these Terms without regard to conflict of law principles.

Any controversy or claim arising out of or relating to these Terms or the Platform shall be exclusively settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be held in Dallas, Texas. The Federal Arbitration Act governs this arbitration provision.

CLASS ACTION WAIVER: All claims and disputes must be arbitrated or litigated on an individual basis and not on a class, collective, or representative basis. Claims of more than one user cannot be arbitrated or litigated jointly or consolidated with those of any other user.

Any arbitration award may be entered in any court of competent jurisdiction.

13. Termination

We may suspend or terminate your access to the Platform at any time, for any reason, with or without notice, without liability to you. Grounds for termination include, but are not limited to:

• Violation of these Terms or any applicable law
• Suspected fraudulent, abusive, or illegal activity
• Non-payment of fees
• Account inactivity for 90 days or more
• At our sole discretion for any other reason

Upon termination, your right to use the Platform ceases immediately. We may retain your data for up to 90 days following termination. After that period, we may permanently delete all data associated with your account. We are not liable for any loss of data following termination.

Sections 2, 8, 9, 10, 11, 12, and 14 survive termination of these Terms.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and HighLevel regarding the Platform and supersede all prior agreements and understandings.

14.2 Severability

If any provision of these Terms is held invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14.3 Waiver

No waiver of any term shall be deemed a continuing waiver or a waiver of any other term. Our failure to exercise any right under these Terms shall not constitute a waiver of that right.

14.4 Assignment

HighLevel may assign its rights under these Terms at any time without notice. You may not assign your rights without our prior written consent.

14.5 Force Majeure

We shall not be liable for any failure or delay resulting from events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, labor disputes, internet or telecommunications failures, AI model provider outages, or third-party service disruptions.

14.6 Limitation on Time to File Claims

Any cause of action or claim arising out of or relating to these Terms or the Platform must be commenced within three (3) months after the event giving rise to the claim. Claims not filed within this period are permanently barred.

14.7 Injunctive Relief

You agree that a breach of these Terms may cause irreparable injury to HighLevel for which monetary damages would be inadequate. HighLevel shall be entitled to seek equitable relief in addition to any other remedies available, without the requirement of posting a bond.

14.8 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

14.9 International Use

The Platform is operated from the United States. If you access the Platform from outside the United States, you do so at your own initiative and are responsible for compliance with local laws. You may not use the Platform from any embargoed country or if you are a sanctioned person or entity.

15. Contact Us

For questions about these Terms, contact us at: